FAQ

What if I have problems while I'm on my trip?

At Imperial Vacations your satisfaction is of utmost importance to us, and we pride ourselves on providing exceptional service and worry-free vacations. If you should need any assistance while you are on your trip, you’ll find that your Imperial Vacations Itinerary contains contact persons’ names for every destination on your trip, and information on how to contact them day or night.

You can also contact our office from wherever you are in the world. Simply phone or email info@imperialvacations.ca. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and someone will get back to you as soon as possible.

Will Imperial Vacations book my air flight and car rental?

In addition to our packaged or custom tours, Imperial Vacations can take care of many of your travel needs, including flight and car rentals bookings. Please contact our office for more information.

What is the booking procedure on your tour?

All you need to do, is fill up our booking form and pay a non – refundable and interest free deposit of CAD150
Please do go through our brochure in detail to understand all the terms and conditions as well as the booking procedure .

What is the deposit amount to be paid at the time of booking your Tour?

You will have to pay an interest free, non-refundable deposit amount of CAD 150 per person (adult / child) for booking any of our Stop and Shop Package.

How early / late can I book on your tour?

Normally it is advisable that you book your trip 60 days in advance for the smooth procedure of the ticketing, hotel booking etc. Else minimum period differs from destination to destination.

What is your procedure for full payment?

As per our company’s policy, you are required to pay the balance payment of the tour prior to 60 days of departure.

How do I pay?

You may pay by cash, Debit or Visa /Master Credit Card Bank Draft, in favour of Imperial Vacations Tour & Travels Or you may remit the amount in our bank account

What are the details you need at the time of booking ?

1. We need exact name as mentioned in your passport

2. Date of Birth of the people who are travelling

3. Your proper address and contact details

4. Room requirement

5. Meal Request

What happens if I cancel the tour after paying the deposit?

CAD 150 is non refundable deposit,

What happens if I cancel the tour after paying the full amount?

The cancellation charges are as follows

After deducting cancellation charges balance amount will be refunded to you

How much time does it take to process the refund ?

Refund will be given in 21 days

We are three adults - how will we be accommodated?

You will get one room with three beds ( One double bed plus one extra bed/Cot/Mattress)

We are two adults + One child below 12 year - will we get a third bed?

We have given two pricing for the child below 12 years

1. One with bed

2. One without bed

You may choose as per your requirement and make payment accordingly

We are two adults + two children below 12 years how we will be accommodated ?

If you are booking both the child without bed then you will get only one double bed room and all four of you have to be accommodated

In this case we strongly recommend to book one child with bed

What happens if I want extend my stay or holiday ?

We will be more then happy to assist you, not only to extend your stay but will also plan your extended holiday

More questions? Feel free to contact us. We’ll be happy to assist you.

Fill in the form below, and our specialists will get in touch with you as soon as they can.